Lead Concierge

Job overview

The Lead Concierge works onsite in Franklin, TN. Compensation is described as a competitive package, with no numeric amount specified. The role supports Southall’s Front Office team at its destination property in Middle Tennessee. The lead concierge helps deliver five-star guest service and serves as a senior operational resource for the Front Office. The role supports personalized stays through VIP preparation, guest registration, local recommendations, service recovery, and coordination with other departments.

What you'll do

• Audit VIP and priority guest lists and communicate guest preferences and arrival details
• provide operational direction when a Front Office leader is absent
• support check-ins and checkouts, room assignments, payments, service recovery, and guest recognition
• model service standards for Concierge and Guest Services team members
• identify guest needs and coordinate resolutions
• maintain current local attraction information
• build vendor contacts for information, ticketing, and reservations
• store and retrieve luggage and packages
• enter guest arrangements and support billing
• assist the Rooms Division with Inn operations.

What we're looking for

Skills & competencies

lead concierge

franklin tn

southall llc

front office

luxury resort

vip guest service

guest registration

service recovery

local recommendations

guest experience

weekends and evenings

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• short- and long-term disability
• company-provided life insurance
• paid time off
• 9 paid holidays
• 401(k) with company match
• education reimbursement
• Employee Assistance Program
• weekly outdoor activities and wellness classes
• 30% internal discounts
• daily meal
• growth opportunities.

Why this role

The posting prefers 2+ years of concierge, guest-services, or front-office experience in a luxury hotel or resort. Weekend, evening, and/or holiday availability is required; a bachelor’s degree is preferred, or equivalent related experience and training.

About the employer

SOUTHALL LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.