Service Business Development Representative — Toyota Service

Job overview

The Service Business Development Representative — Toyota Service role is onsite in Kalispell, MT. Compensation is not specified. The representative supports a Toyota dealership service department by managing customer contacts and scheduling service visits. The role exists to bring customers into the service department, support retention, and improve customer loyalty. It coordinates appointment scheduling and follow-up with service advisors and technicians so customer needs and service capacity are addressed.

What you'll do

• Handle inbound and outbound calls and internet inquiries to schedule service appointments
• contact customers about service reminders and recalls and follow up on missed appointments
• record accurate customer and vehicle notes in the CRM
• coordinate with service advisors and technicians
• build customer relationships through professional communication.

What we're looking for

Skills & competencies

service business development representative

toyota service

kalispell mt

kalispell auto group

full-time

customer service

appointment scheduling

automotive service

crm

customer retention

service department

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) coordination and matching, medical, dental and vision insurance, vacation, employee discounts, paid education and training, and career advancement opportunities.

Why this role

Previous call center, customer service, or automotive service experience is preferred but not required. Benefits include insurance, 401(k) matching, vacation, employee discounts, paid education and training, and advancement opportunities.

About the employer

Kalispell Auto Group is hiring for this role. Industry: New Car Dealers. Sector: 44.