Monitoring Technical Support Specialist (Bilingual Spanish)

Job overview

The Monitoring Technical Support Specialist (Bilingual Spanish) is an onsite role based in Anderson, IN. Compensation is $19.75 per hour, supporting the Monitoring Operations department at The GEO Group. This role exists to process alerts and provide technical troubleshooting for electronic monitoring hardware and software. The specialist acts as a key liaison between departments, ensuring accurate communication and resolution of technical issues for agency personnel.

What you'll do

• Process alerts and respond to customer inquiries via phone or email.
• Troubleshoot, diagnose, and escalate hardware and software issues.
• Communicate technical concepts to non-technical audiences.
• Provide technical mentoring to peers and maintain accurate status updates for internal departments.

What we're looking for

Skills & competencies

full-time

day shift

anderson in

bilingual

spanish

technical support

helpdesk

it

monitoring

onsite

$19.75/hr

no on-call

Work arrangement

• Weekend coverage required

Why this role

Bilingual English/Spanish required; experience in IT support/helpdesk preferred.

About the employer

The GEO Group is hiring for this role. Industry: Services for the Elderly and Persons with Disabilities. Sector: 62.