Launch Account Manager

Job overview

The Launch Account Manager role is onsite in Boynton Beach, FL; compensation is not specified. The role represents Hotwire Communications during property launch and installation, serving as the key on-site communicator between the company and property stakeholders. The position coordinates launch activities, communicates project status, organizes operational needs, and handles escalated customer and subscriber issues. It helps ensure contract deliverables and common-area work are ready for system activation, then supports a smooth handoff to the ongoing operations account manager.

What you'll do

• Maintain project-status communication with property stakeholders
• attend launch and construction sites as described
• meet with community representatives and developers
• represent the company at town halls and board meetings
• coordinate operational resources, signup events, contract deliverables, common-area completion, billing information, and informational meetings
• handle escalated customer issues and online inquiries
• support marketing materials and transition the property to the ongoing account manager. Travel may be up to 80% in developing markets.

What we're looking for

Skills & competencies

launch account manager

telecommunications

property launch

account management

project coordination

customer relations

boynton beach fl

hotwire communications

travel up to 80%

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare, dental and vision plans
• 401(k) with company match
• paid vacation, sick time and holidays
• paid volunteer time
• paid parental leave
• employee service discounts
• referral bonuses
• entertainment discounts.

About the employer

Hotwire Communications is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.