Front Office Clerk

Job overview

The Front Office Clerk position is onsite at Hilton Marco Island Beach Resort and Spa in Marco Island, FL. Compensation is not specified. The resort offers guest services and amenities as part of its hospitality operations. The clerk supports guests throughout their stay by handling check-in and check-out, account transactions, requests, reservations, and local information. The role helps maintain courteous service and resolve guest concerns while following the resort’s operating standards.

What you'll do

• Register guests and process check-ins
• assign rooms and prepare guest materials
• greet guests and provide accurate resort and local information
• authorize credit cards and handle payments
• post charges and balance an assigned house bank
• answer telephones and manage guest messages and packages
• close guest accounts and check satisfaction
• assist with reservations, transportation, and amenities
• respond to complaints and resolve issues
• complete shift checklists and other assigned duties.

What we're looking for

Skills & competencies

front office clerk

front desk

guest services

hotel operations

check-in and check-out

guest accounts

reservations

customer service

marco island fl

hilton marco island beach resort and spa

weekend and holiday availability

night audit may be required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• reduced travel rates
• free shift meals and uniforms
• education assistance.

Why this role

No prior experience is required; prior hospitality experience and a high school diploma are preferred. Schedules may vary with hotel business needs and may include holidays, weekends, and night audit. Benefits include medical, dental, and vision insurance, reduced travel rates, free shift meals, uniforms, and education assistance.

About the employer

Hilton Marco Island Beach Resort and Spa is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.