Technical Support Analyst (Onsite)

Job overview

The Technical Support Analyst role is onsite in Traverse City, MI. Compensation is not specified. The position supports Munson Healthcare, a regional healthcare system serving communities across northern Michigan. The role keeps technology equipment and services operational by handling support tickets, troubleshooting hardware and software issues, installing and removing equipment, and documenting work. It also assists users and escalates complex issues to appropriate information systems resources.

What you'll do

• Configure, maintain, install, and remove IT equipment and software
• monitor and resolve hardware, operating system, application, and desktop tickets
• connect hardware to networks
• document service requests, installations, removals, processes, and inventories
• coordinate with vendors and information systems staff
• perform defined downtime functions
• provide one-on-one user education
• maintain security.

What we're looking for

Skills & competencies

technical support analyst

traverse city mi

munson healthcare

it support

hardware installation

software support

ticket resolution

troubleshooting

network connections

technical documentation

user education

healthcare technology

Work arrangement

• Weekend coverage required

Benefits & perks

• Tuition reimbursement
• professional development
• full benefits
• paid holidays
• paid time off
• employee discounts
• retirement counseling
• wellness platform and personalized support.

About the employer

Munson Healthcare is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.