Technical Support Team Leader

Job overview

The Technical Support Team Leader role is onsite in Bangor, ME. Compensation is not specified. The position leads the Technical Support Team alongside its coordinator at S. J. Rollins Technologies.

What you'll do

• Provide hands-on technical escalation and quality oversight
• troubleshoot issues across endpoints, servers, networking, Microsoft 365, cloud services, security tools, and business applications
• review tickets and resolutions
• coach and develop team members
• monitor team KPIs
• coordinate ticket assignments
• identify recurring issues
• and support hiring and onboarding.

What we're looking for

Skills & competencies

technical support team leader

technical support

bangor me

s. j. rollins technologies

technical escalation

microsoft 365

cloud services

networking

team coaching

ticket quality

kpi monitoring

Work arrangement

• Weekend coverage required

Why this role

Leads from the support floor, combining technical escalation with coaching and solution-quality oversight.

About the employer

S. J. Rollins Technologies is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.