Early Morning Call Center Dispatch Representative

Job overview

The Early Morning Call Center Dispatch Representative role is listed onsite in Iowa County, IA; compensation is $12.10–$16.10 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The representative handles customer and partner contacts to coordinate dispatch-related needs, resolve inquiries, document interactions, and escalate issues when needed, supporting reliable customer service and operational coordination.

What you'll do

• Answer inbound and make outbound calls professionally
• resolve customer issues with a first-call resolution focus
• research information using internal systems
• collaborate with departments on complex inquiries
• document customer interactions and claims accurately
• follow scripts, policies, and procedures
• protect sensitive information
• escalate unresolved issues
• attend training and follow assigned schedule and attendance requirements.

What we're looking for

Skills & competencies

call center

dispatch representative

early morning

customer service

inbound calls

outbound calls

issue resolution

documentation

mci careers

iowa county ia

$12.10–$16.10/hr

Work arrangement

• Weekend coverage required

Why this role

Early Bird shift; the description identifies a Melbourne, Florida work location, while the listing location is Iowa County, Iowa.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.