Bilingual Medical Bad Debt Collector — Hybrid

Job overview

The Bilingual Medical Bad Debt Collector — Hybrid role is based in Smyrna, Georgia, in the Atlanta area, with 30 days of onsite training before transition to a hybrid schedule. Compensation is not specified. HSI Financial Services provides revenue cycle management and supports patient account resolution. This role manages assigned medical bad debt accounts through inbound and outbound calls, verifies account information, negotiates payment resolutions, documents collection activity, and works toward monthly performance and quality targets. It contributes to accurate account resolution while helping patients understand and manage financial responsibilities with professionalism and empathy.

What you'll do

• Manage assigned medical bad debt accounts through inbound and outbound calls
• verify account information in compliance with regulations
• request payment and negotiate resolutions
• listen to concerns and provide appropriate solutions
• document collection activities
• meet monthly performance and quality targets and daily call-volume expectations
• escalate complex issues while preserving customer relationships.

What we're looking for

Skills & competencies

bilingual english-spanish

medical collections

bad debt accounts

revenue cycle

inbound calls

outbound calls

account resolution

patient financial responsibilities

atlanta area

smyrna ga

hsi financial services

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• HSA and FSA options
• wellness program
• 401(k) with employer match up to 6%
• life and disability insurance
• supplemental health coverage
• legal services plan
• merit increase opportunities
• up to 128 hours of PTO in the first calendar year
• 10 paid holidays.

Why this role

Bilingual English and Spanish; 30-day onsite training period before transition to a hybrid schedule; occasional Saturday work and overtime may be required.

About the employer

HSIFIN is hiring for this role. Industry: Collection Agencies. Sector: 56.