Front Desk Agent — Night Auditor

Job overview

The Front Desk Agent — Night Auditor role is an onsite position in Laurel, MD. Pay is $16 per hour. The role supports the hotel property’s guest service and front desk operations. The agent handles reservations, check-ins, guest inquiries and complaints, and service requests, while coordinating with housekeeping and security as needed. The role also prepares reports and audits and reconciles financial records to support accurate hotel operations and a positive guest experience.

What you'll do

• Process reservations and check-ins
• delegate housekeeping, security, and service requests
• respond to guest inquiries and resolve complaints
• prepare and distribute reports
• verify, audit, and reconcile room charges, cash drawer activity, credit card transactions, final bills, and occupancy percentages
• perform additional bookkeeping, administrative, and accounting procedures as required.

What we're looking for

Skills & competencies

front desk agent

night auditor

hotel front desk

guest services

reservations

check-ins

financial reconciliation

bookkeeping

laurel md

patels llc

$16/hour

employee discounts

free uniforms

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee discounts, free uniforms, and training and development.

Why this role

Previous hotel or guest-service experience is preferred but not required; the schedule must allow for overnight shift hours.

About the employer

Patels Llc is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.