Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Harrisburg, PA, and compensation is not specified. The position supports residential customers and the company’s service technicians and service teams. This role manages customer inquiries and appointments, helps keep technician schedules filled, and supports a positive customer experience through clear communication, accurate records, follow-up, and coordination with service staff.

What you'll do

• Answer customer calls and inquiries
• listen to concerns and service requests
• schedule service and sales appointments
• potentially dispatch technicians
• explain services, pricing, and appointment details
• maintain customer records
• troubleshoot minor issues by phone
• coordinate with technicians
• follow up after appointments
• handle complaints and escalations
• assist with data entry, invoicing, and service reports.

What we're looking for

Skills & competencies

customer service representative

harrisburg pa

hl bowman

residential services

customer inquiries

appointment scheduling

technician dispatch

customer records

service coordination

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision packages including fully employer-paid options
• 401(k) with company match
• ongoing training and education stipends.

Why this role

Performance pay tied to results; medical, dental, and vision coverage including employer-paid options; 401(k) match; ongoing training and education stipends.

About the employer

HL Bowman Inc. is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.