Customer Support Agent

Job overview

The Customer Support Agent role is onsite in Provo, UT, with pay of $17–$19 per hour. The position supports Angel Studios customers through email and chat, with phone support potentially added as the team grows; the posting says training would be provided before calls begin. The agent resolves customer questions and service issues, follows up on open cases, and records findings in ticketing systems. The role also shares customer feedback with internal teams to improve products, policies, workflows, and the overall customer experience.

What you'll do

• Respond to customer inquiries through email and chat
• guide customers through tools, features, and product options
• troubleshoot technical or service issues
• follow up on unresolved inquiries
• share customer feedback with internal teams
• document research and ticket status
• escalate complex or sensitive issues
• assist with livestream chats, merchandise launches, and events as needed
• attend team meetings and monthly in-office collaboration days.

What we're looking for

Skills & competencies

customer support agent

provo ut

angel studios

full-time

email support

chat support

customer service

ticketing systems

technical troubleshooting

zendesk

livestream chats

$17–$19/hour

Work arrangement

• Weekend coverage required

Why this role

The posting describes a regular full-time, 40-hour workweek and requires at least one in-office collaboration day weekly. Phone support may become part of the role as the team grows.

About the employer

Angel Studios is hiring for this role. Industry: Motion Picture and Video Production. Sector: 51.