Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Columbus, OH; compensation is not specified. The position supports Force America’s company divisions and works with customer, sales, and distribution teams. The role helps customers obtain pricing, availability, and order updates while supporting quotes, payments, returns, and sales coordination. Accurate, responsive service helps maintain customer relationships and support sales operations.

What you'll do

• Provide pricing, availability, and order-status updates
• respond to customer inquiries about products, orders, escalations, and parts
• enter components and subassemblies for sales and quotes
• handle correspondence and return authorizations
• maintain minimum profit margin
• assist sales teams with research, projects, and pricing
• coordinate service needs for assigned customers.

What we're looking for

Skills & competencies

customer service representative

customer support

order status

pricing and availability

sales quotes

order escalations

return authorizations

inside sales support

force america

columbus oh

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee stock ownership plan (ESOP), health insurance, 401(k) with employer match, dental and vision insurance, flexible spending accounts, HSA, paid time off, paid holidays, education reimbursement, accident and critical illness insurance options, and life insurance.

About the employer

Force America is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.