Service Director – J. Pauley Toyota

Job overview

The Service Director – J. Pauley Toyota role is onsite in Fort Smith, AR. Compensation is not specified. The position leads the dealership’s Service Department and works with Parts and Sales to support dealership operations. The director oversees service operations, develops staff, monitors performance and profitability, and addresses customer concerns. The role aims to maintain efficient operations and a strong service experience while meeting dealership, manufacturer, and safety standards.

What you'll do

• Oversee daily Service Department operations
• lead, coach, and develop service staff
• monitor customer satisfaction, repair cycle time, and profitability
• ensure compliance with dealership, manufacturer, and safety standards
• coordinate with Parts and Sales
• resolve customer concerns
• support staffing, hiring, training, and performance evaluations
• review repair orders and warranty claims
• analyze reports and adjust operations.

What we're looking for

Skills & competencies

service director

j. pauley toyota

fort smith ar

automotive dealership

service department

operations leadership

staff development

customer satisfaction

repair cycle time

warranty claims

toyota experience preferred

Work arrangement

• Weekend coverage required

Why this role

The posting requests proven high-volume automotive service department management experience and at least five years of dealership service management. Toyota dealership experience is preferred but not required.

About the employer

Hiring Winners is hiring for this role. Industry: General Automotive Repair. Sector: 81.