Customer Care Representative

Job overview

The Customer Care Representative works onsite in Strongsville, OH, full time; compensation is not specified. The role is part of Action Industries’ Sales/Customer Service team and supports customer satisfaction through product and order assistance. The representative processes customer transactions, helps identify suitable products, resolves service issues, and maintains customer records. The role also supports outside sales representatives and contributes to sales activity and customer relationships.

What you'll do

• Process orders, quotes, catalogue and sample requests, and returns accurately and promptly
• gather customer needs and generate sales leads
• provide technical product assistance
• maintain customer files and sales records
• resolve complaints and product or service problems
• process recalls
• sell products and services
• support outside sales representatives and the sales/customer service team.

What we're looking for

Skills & competencies

full-time

customer care

customer service

inside sales

order processing

product support

sales leads

customer relations

strongsville oh

action industries

microsoft office

Work arrangement

• Weekend coverage required

Why this role

Moderate customer service and/or inside sales experience is requested; product knowledge, telephone communication, Microsoft Office, and problem-solving skills are relevant.

About the employer

ACTION INDUSTRIES is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.