Bilingual Licensed Customer Service Representative

Job overview

The Bilingual Licensed Customer Service Representative role is described as full-time remote work, with Austin, TX shown as the listing location. The stated hourly rate is $24.04–$25.00. LOOP says it uses driving data to create car insurance pricing while excluding factors such as credit scores, ZIP codes, and job titles. On LOOP’s Support team, the representative handles policyholder questions about quotes, coverage, rates, billing, and policy reviews. The role helps customers by phone and chat, processes policy changes and billing requests, tracks follow-ups, and escalates issues when appropriate.

What you'll do

• Handle customer calls and chats
• answer questions about quotes, coverage, rates, billing, and policy reviews
• process policy endorsements and billing requests
• track and follow up on outstanding items
• communicate with team members and escalate issues when appropriate.

What we're looking for

Skills & competencies

bilingual

licensed customer service

loop mobility

austin tx

remote

property & casualty insurance

policy support

customer care

calls and chat

policy endorsements

billing support

$24.04–$25.00/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee stock options, health and dental insurance, ancillary benefits, matching 401(k), flexible paid time off, and 14 weeks of paid family leave.

Why this role

The posting describes remote work, training, and ongoing collaborative support; an active Property & Casualty license and at least three years of related experience are required.

About the employer

LOOP Mobility, Inc. is hiring for this role. Industry: Other Direct Insurance (except Life, Health, and Medical) Carriers. Sector: 52.