Office Manager

Job overview

The Office Manager role is full-time and onsite in Everett, WA, with pay of $32–$40 per hour plus a performance-based bonus opportunity. The posting identifies Apollo Plumbing and Rooter as a home-services company serving Snohomish and North King County. The role leads the front-office team and oversees customer service, lead management, and daily operations. It uses performance metrics to improve booking, follow-up, and customer experience, while coordinating office workflows with dispatch, field technicians, and company leadership.

What you'll do

• Manage, coach, and develop the front-office and customer service team
• set expectations and monitor performance
• track office KPIs
• oversee incoming leads and follow-up
• manage scheduling, customer communication, and administrative workflows
• resolve escalated customer issues
• coordinate with dispatch, technicians, and leadership
• identify workflow gaps and implement improvements.

What we're looking for

Skills & competencies

office manager

apollo plumbing and rooter

everett wa

home services

plumbing

office operations

team leadership

customer service

lead management

kpis

full-time

$32–$40/hr plus bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus opportunity, stable opportunity with an established and growing home-services company, and a supportive leadership environment.

Why this role

Operational leadership role focused on measurable front-office performance and lead-to-booking processes in a plumbing and home-services business.

About the employer

The Contractor Consultants is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.