Enrollment Operations Technician II

Job overview

The Enrollment Operations Technician II role is hybrid, with remote support and periodic in-office meetings, training, and team collaboration in Baltimore, MD. Compensation is not specified. The position supports complex account enrollment operations. The role ensures members are accurately enrolled in a timely manner according to account contracts or service agreements. It also coordinates enrollment updates with related teams so identification cards and monthly billing follow completed and audited enrollment records.

What you'll do

• Enroll subscribers and dependents for complex accounts
• verify enrollment status, update membership records, research and resolve discrepancies, process terminations and other enrollment events, and complete monthly reconciliations. Coordinate member identification card processing with the Account Installation Team and group enrollment processing with Billing Technicians. May assist with training new hires and experienced hires.

What we're looking for

Skills & competencies

hybrid

enrollment operations

member enrollment

healthcare eligibility

health insurance

membership records

enrollment reconciliation

customer service

data accuracy

microsoft excel

baltimore md

mindlance

Work arrangement

• Weekend coverage required

Why this role

High school diploma or GED and three years of experience in membership enrollment, member services, billing, claims operations, and/or data analysis are listed. Healthcare eligibility and enrollment experience is a required skill.

About the employer

Mindlance is hiring for this role. Industry: Other Technical and Trade Schools. Sector: 61.