Patient Billing Call Center Representative

Job overview

The Patient Billing Call Center Representative role is an onsite, full-time position in Birmingham, AL. Compensation is not specified. The role supports HighFive Healthcare’s patient billing call center. The representative helps patients understand account balances, insurance explanations of benefits, and payment options, while resolving billing questions accurately and professionally. The work contributes to timely account resolution and a compliant, clear patient experience through documentation and coordination with billing, insurance, and clinical teams.

What you'll do

• Answer inbound patient billing calls
• explain statements, charges, adjustments, insurance payments, and balances
• interpret EOBs and explain deductibles, copays, coinsurance, and denials
• research discrepancies and escalate billing errors
• arrange payment plans and process payments
• document call activity
• follow up on open inquiries
• protect patient privacy and comply with HIPAA
• meet call-handling and quality metrics
• collaborate with billing, insurance, and clinical teams
• review denials and accounts receivable when not answering calls.

What we're looking for

Skills & competencies

patient billing call center representative

birmingham al

highfive healthcare

full-time

onsite

patient billing

insurance eobs

payment plans

hipaa

call center

account resolution

healthcare experience

Work arrangement

• Weekend coverage required

Why this role

Requires 1–2 years of healthcare experience, knowledge of patient statements and EOBs, and at least one year of call-center or high-volume phone experience.

About the employer

HighFive Healthcare is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.