Customer Care Specialist

Job overview

The Customer Care Specialist is an onsite role based in Malvern, PA, offering an annual salary between $45,700 and $52,000. This position supports the Chester County Fuel team, which has served local families for decades by providing dependable heating, cooling, and fuel services. This role exists to provide exceptional customer service by addressing inquiries and resolving issues promptly. The specialist maintains accurate records, collaborates with team members to ensure seamless service delivery, and proactively identifies customer needs to enhance overall satisfaction.

What you'll do

• Address customer inquiries and resolve issues
• maintain accurate records of interactions
• collaborate with team members
• identify customer needs
• assist in developing service policies
• monitor customer feedback
• participate in training.

What we're looking for

Skills & competencies

full-time

day shift

malvern pa

customer service

chester county fuel

$45.7k-$52k/yr

onsite

no on-call

no travel

customer support

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, disability insurance, 401(k) with match, PTO, 6 paid holidays.

Why this role

Family-oriented environment, long-term stability, growth opportunities, 401(k) match, medical/dental benefits.

About the employer

Chester County Fuel is hiring for this role. Industry: Home Health Care Services. Sector: 62.