Healthcare Customer Service Representative

Job overview

The Healthcare Customer Service Representative role may be performed remotely or from the Marshfield, WI office; the listing location is Milwaukee, WI. Compensation is not specified. RevCycle says it has more than 30 years in business and focuses on employee development. The role handles patient and other customer inquiries about billing and insurance, works to resolve account concerns, and discusses payment options in line with client guidelines. Accurate documentation, clear communication, and adherence to policies help support payment resolution and consistent customer service.

What you'll do

• Handle inbound and outbound calls and written inquiries
• resolve billing and insurance issues
• answer questions about deductibles, co-insurance, co-pays, denials, disputes, claims, eligibility, and coding
• review financial information and recommend payment options or assistance programs under client guidelines
• document accounts
• use internal and client systems
• maintain confidentiality of sensitive and protected health information
• follow company and client policies and applicable laws.

What we're looking for

Skills & competencies

healthcare customer service

remote work

marshfield wi office

milwaukee wi listing

billing support

insurance questions

patient accounts

inbound calls

outbound calls

payment options

medical billing

phi confidentiality

epic preferred

Work arrangement

• Weekend coverage required

Why this role

Remote work or work from the Marshfield office is available; the posting mentions opportunities to start in an October 26 training class. EPIC experience is preferred but not required.

About the employer

RevCycle Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.