Account Manager

Job overview

The Account Manager role is onsite in Southfield, MI. Compensation is not specified. Employee Health Insurance Management supports clients with benefit-related services; the posting also references ProCare Rx and pharmacy benefit management experience. The account manager maintains client relationships and helps resolve service issues, provide basic benefit consulting and training, and ensure deliverables are accurate and timely. The role supports client satisfaction and continuity by tracking open issues and escalating complex matters when appropriate.

What you'll do

• Maintain professional client relationships through meetings, email, and phone
• identify, research, resolve, and follow up on client issues
• escalate complex issues to management
• log and manage open issues
• provide basic benefit consulting and ongoing training
• facilitate resolution of client issues
• ensure accurate and timely client deliverables.

What we're looking for

Skills & competencies

account manager

southfield mi

employee health insurance management

onsite

client relationships

benefit consulting

pharmacy benefit management

issue resolution

client training

microsoft office

401(k) match

health benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, short- and long-term disability, and life insurance
• paid vacation and holidays
• employee wellness program
• 401(k) with company match
• employee assistance program
• employee referral program.

Why this role

An associate degree or equivalent industry experience is preferred. Two to four years of PBM or other pharmacy-related experience and Microsoft Office experience are preferred. Benefits include medical, dental, vision, disability, and life insurance; paid vacation and holidays; wellness program; 401(k) match; employee assistance program; and employee referral program.

About the employer

Employee Health Insurance Management Inc is hiring for this role. Industry: Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds. Sector: 52.