Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative — State Farm Agent Team Member role is onsite in Mound, MN, with compensation of $60,000–$80,000 per year. Colin Charlson State Farm describes a supportive office with training, ongoing development, collaboration, and growth. The representative supports customer loyalty and retention by handling policy service needs accurately and following up on claims, renewals, and updates. The role also identifies coverage gaps during reviews and resolves service issues professionally.

What you'll do

• Conduct policy reviews
• follow up on claims
• proactively contact customers about renewals and service updates
• maintain accurate agency records
• handle policy questions, billing inquiries, and coverage changes
• resolve service issues
• identify coverage gaps and service needs during reviews.

What we're looking for

Skills & competencies

customer service representative

colin charlson state farm

mound mn

insurance customer service

policy reviews

claims follow-up

renewals

billing inquiries

coverage changes

property and casualty license

$60k–$80k/year

no prior insurance experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Base salary plus performance-based commission
• 401(k) with employer match
• health and life insurance
• disability insurance
• paid time off
• paid company holidays
• career advancement
• paid training and structured onboarding.

Why this role

No prior insurance experience is required. The role requires willingness to obtain the Property and Casualty license; compensation includes base salary plus performance-based commission.

About the employer

Colin Charlson State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.