Assistant General Manager

Job overview

The Assistant General Manager is an onsite role based in Glen Allen, VA, with compensation not specified. This position supports the General Manager at the Hilton Garden Inn Richmond/Innsbrook by overseeing daily hotel operations. The role exists to ensure high standards of cleanliness and friendly service, managing team members, and maintaining operational consistency. The Assistant General Manager contributes to the team by conducting daily inspections, training staff, and ensuring all brand standards are met.

What you'll do

• Daily walks must be conducted including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment to ensure all pieces are in working order.
• Verify that all rooms are inspected daily, confirm adherence to all cleanliness standards noted on the room inspection checklist.
• Provides one-on-one training to new incoming team members on service and checklist expectations.
• Verify that Guest Service team members are actively providing friendly service and happily confirm that all guest needs are met.
• Greet guests with a smile and provide supervision during peak check in and check out times as well meal periods including breakfast and/or dinner.
• Fosters an environment of happy team members and happy guests.
• Assist in completing required inventory counts, as dictated by the General Manager.
• Aid in the process of onboarding of new incoming team members to provide friendly service and ensure all processes noted on the onboarding checklist for a new hire are adhered to.
• Support the General Manager in completing a review of previous day team member time clock punches in accordance with the policy.
• All Daily Summary and Night Audit processes should be completed in accordance with the policy.
• Shift handover reports should be started and completed on each shift.
• Signing off on and uploading the required daily reports to the MCR report storage platform.
• Every purchase should go through the correct purchase order process and all invoices should be submitted through the approved accounts payable system.
• Every single purchase will be made through MCR approved vendors, only.
• All invoices should always be processed and/or accrued to the proper time period.
• Oversee that all brand standards approved by MCR are adhered to in accordance with the brand's Quality Assurance expectations and friendly service.
• This will include conducting self-audits provided by the brand and making any necessary corrections based on broader audits conducted by the property’s regional vice president.
• Certify that all fire and life safety inspections are current and/or up to date.
• All deficiencies should be corrected.
• Review any service or delivery failures and ensure they are properly escalated.
• Confirming that preventative maintenance tasks have been performed and checked visually for quality and consistency.
• See that all team members are adhering to their established work schedule.
• Displace shifts in departments on a weekly basis as determined by the hotel established schedule and in the event of a line level shift call-out.

What we're looking for

Skills & competencies

full-time

day shift

glen allen va

mcr hotels

management

assistant general manager

onsite

operations

leadership

hospitality

Work arrangement

• Weekend coverage required

Benefits & perks

• Not specified

About the employer

MCR Hotels is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.