Customer Service Manager – State Farm Agent Team Member

Job overview

The Customer Service Manager – State Farm Agent Team Member role is onsite in Ballwin, MO. Compensation is $60,000–$90,000 per year, plus commission or bonus. The position is with an independent State Farm agent, not State Farm Insurance Companies; the agency markets State Farm insurance and financial service products. The role builds customer relationships and provides accurate, friendly service on insurance inquiries, coverage, policy changes, claims, and billing. It also supports agency growth by identifying customer needs, scheduling appointments, developing leads, and marketing appropriate products and services.

What you'll do

• Establish customer relationships and follow up as needed
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• educate customers about insurance options through needs-based reviews
• develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

What we're looking for

Skills & competencies

full-time

customer service manager

insurance

customer relations

policy service

claims support

sales

ballwin mo

state farm agent

$60k–$90k

commission/bonus

health benefits

paid time off

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Opportunity for advancement, paid time off, performance-based bonus, health benefits, and salary plus commission or bonus.

About the employer

Travis Hesser - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.