Customer Service Representative — HVAC and Home Services

Job overview

The Customer Service Representative — HVAC and Home Services role is onsite in New York, NY (Bronx). Compensation is $25–$30 per hour, with a monthly performance bonus opportunity of up to $750 and a $1,000 retention bonus subject to the stated milestones. You and Us Heating & Air Conditioning serves the Bronx, Westchester County, and surrounding areas with residential and light-commercial HVAC services. The representative helps convert customer inquiries into booked service work and supports revenue and customer follow-up by handling calls, leads, estimates, membership sales, and accurate CRM records.

What you'll do

• Answer and convert incoming calls
• book qualified service appointments
• communicate professionally with customers
• return missed calls and follow up on online leads and unsold estimates
• present and sell Comfort Club memberships
• maintain accurate CRM records
• follow office procedures and scripts.

What we're looking for

Skills & competencies

customer service representative

hvac

home services

call booking

crm

lead follow-up

comfort club

new york ny

bronx

hirealigned

$25–$30/hour

monthly bonus opportunity

retention bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid vacation and sick days
• monthly performance bonus opportunity up to $750
• $1,000 retention bonus paid in two stated installments.

Why this role

HVAC, plumbing, or home-services CSR or call-booking experience is sought; occasional evenings or weekends may be needed.

About the employer

HireAligned is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.