Service Desk Technician Tier 1 (Secret Clearance)
Employment type
Full-time
Work setting
On-site
Location
Chantilly, VA
Schedule
Day shift
Posted
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Job overview
The Service Desk Technician Tier 1 is an onsite role based in Chantilly, VA, working the Monday-Friday 7AM-3PM shift. Compensation is not specified for this position, which requires an active Secret clearance. This role is responsible for handling technical support requests and maintaining user uptime. It contributes to the team by providing exceptional customer service and resolving technical issues.
What you'll do
- Handle technical support requests.
- Perform email administration and user management.
- Follow SOPs for troubleshooting.
- Act as the point of contact for incidents via phone and email.
- Maintain accurate ticketing system logs.
- Keep customers informed of progress.
- Escalate issues to leadership.
- Mentor Level 1 staff.
What we're looking for
- Skills & competencies
- full-timeday shiftchantilly vaservice deskit supportsecret clearanceactive directorywindowsmacosonsiteno on-call
- Work arrangement
- Weekend coverage required
Benefits & perks
- Competitive salary, excellent benefits, and exceptional work environment.
Why this role
Requires active Secret clearance and 1+ years of IT experience.
About the employer
Red River is hiring for this role. Industry: Engineering Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Engineering Services
- Occupation code
- 99-9999.99
You'll be redirected to the employer's application page.
Listing ID: ef3d09e8-d09a-472a-8aa2-c95e33e332f2