Customer Care Center Specialist

Job overview

The Customer Care Center Specialist role is onsite in Canton, NY. Compensation is $18.25–$24.71 per hour. The role supports Community Financial System’s Customer Care Center and its retail banking division, Community Bank, N.A., which serves customers across several northeastern states. The specialist answers bank calls and provides customer and branch support for digital banking products, services, and basic deposit and loan questions. The role also documents calls, follows procedures for digital banking inquiries and claims, and helps customers resolve service needs while maintaining regulatory and internal policy compliance.

What you'll do

• Answer incoming bank calls and assist or route callers according to customer service standards and department policy
• provide technical support for digital banking products and services to customers and branches
• answer general questions about bank products and services
• follow Digital Banking procedures for Regulation E claims and inquiries
• close and reorder cards when appropriate and work with Fraud Analysts as needed
• document call details in Synapsys
• may complete branch-requested maintenance, customer email inquiries, research requests, account reconciliation assistance, and other clerical duties
• comply with applicable laws, regulations, policies, procedures, and training requirements.

What we're looking for

Skills & competencies

customer care center specialist

banking customer service

digital banking

call center

technical support

regulation e

fraud support

canton ny

community financial system

$18.25–$24.71/hr

full-time

high school diploma required

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation, benefits, and professional development and advancement opportunities.

Why this role

High school diploma or equivalent required; customer service experience in a fast-paced, high-volume environment required; banking or call center experience preferred; applicants must be at least 18.

About the employer

Community Financial System, Inc. is hiring for this role. Industry: Commercial Banking. Sector: 52.