Customer Success Manager

Job overview

The Customer Success Manager role is listed as onsite in Portland, OR, although the posting also identifies the position as fully remote. Compensation is $80,000–$95,000 per year, plus early-stage equity. Sapience AI builds a collective intelligence platform for professional communities.

What you'll do

• Lead onboarding for association and membership organization customers
• build and refine onboarding playbooks and enablement materials
• manage customer accounts, conduct QBRs and check-ins, identify at-risk accounts, and develop recovery plans
• surface expansion opportunities and support renewals
• translate customer feedback into product insights
• maintain customer health scoring, NPS feedback loops, and churn-risk dashboards
• escalate complex issues and share customer stories internally.

What we're looking for

Skills & competencies

customer success manager

portland or

sapience ai

customer onboarding

account management

customer retention

customer expansion

renewals

qbrs

customer health scoring

nps

salesforce

gainsight

hubspot

Work arrangement

• Weekend coverage required

Benefits & perks

• Generous health and wellness benefits
• early-stage equity.

Why this role

Early-stage role with ownership of onboarding, retention, expansion, and customer-success processes; 3–5 years of relevant experience requested.

About the employer

Sapience AI Corporation is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.