Client Care Advisor

Job overview

The Client Care Advisor works onsite in Green Bay, WI. Compensation is not specified. We Care Senior Care, a Home Instead franchise, aims to help seniors remain safe and cared for in their homes. The advisor serves as a primary contact and advocate for clients and families, coordinating care and developing tailored service plans. The role supports consistent, personalized care through relationship-building, quality assurance, and collaboration with Care Pros and office teams.

What you'll do

• Build relationships with clients and families
• conduct care consultations and service inquiries
• assess needs and develop customized care plans using a consultative sales approach
• follow up with prospective clients and designated referral accounts
• coordinate service plans with schedulers and Care Pros
• conduct quality assurance visits
• lead client and Care Pro introductions
• address concerns
• maintain client, care-plan, and Salesforce records
• follow company policies and compliance requirements.

What we're looking for

Skills & competencies

full-time

client care advisor

green bay wi

home instead

senior care

care coordination

client advocacy

quality assurance visits

care plans

salesforce

evenings or weekends

client relationships

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• 401(k) with company match
• paid vacation and holidays, including the employee’s birthday.

Why this role

Training or experience in healthcare administration, social work, gerontology, or a related field is preferred but not required. Evening or weekend availability may be needed.

About the employer

Home Instead - We Care Senior Care, Inc - Green Bay is hiring for this role. Industry: Home Health Care Services. Sector: 62.