Associate Director, Technology Account Management

Job overview

The Associate Director, Technology Account Management role is hybrid, based in Washington, DC, with options for the Richmond, VA office or remote work within the continental United States; compensation is not specified. EAB’s mission is to make education smarter and communities stronger through research, technology, and related solutions for educational institutions. The role manages a portfolio of student-success technology renewals and upsell opportunities, aligning commercial strategy with partner needs. By coordinating with Partner Success, Technology Delivery, and commercial teams, the Associate Director supports partner relationships, contract renewals, portfolio growth, and revenue goals.

What you'll do

• Develop knowledge of higher-education industry issues and EAB offerings, especially technology
• communicate partner intelligence to technology teams
• collaborate with Partner Success, support, research renewals, and sales teams
• review partner health metrics and escalate concerns
• secure annual contract renewals and meet targets
• conduct diagnostic and renewal conversations
• identify upsell opportunities
• manage renewal pipelines, projections, and Salesforce data
• develop commercial strategies with Deal Desk and Strategy & Operations
• support contract review and preparation
• identify trends and share practices. The posting states 10–30% in-person travel and 60–70% time in market by phone.

What we're looking for

Skills & competencies

associate director

technology account management

hybrid

washington dc

richmond va

continental u.s. remote option

eab

higher education

technology renewals

student success technology

account management

contract renewals

upselling

10–30% travel

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree, a valid U.S. driver’s license, willingness to travel approximately 30%, and at least five years of full-time experience including success in at least three listed areas: commercial experience, presentations, leadership, or B2B client management. Technology or consultative-services sales and renewal experience is ideal.

About the employer

EAB is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.