Front Desk Manager

Job overview

Front Desk Manager is an onsite role in Muskegon, MI. Compensation is not specified. Parkland Hospitality emphasizes guest service and a memorable hotel experience. The manager oversees guest and front office operations, leading staff and coordinating service activities to support smooth arrivals, departures, payments, and responses to guest needs. The role also monitors operating results and supports related sales and office functions.

What you'll do

• Set staff expectations
• interview, hire, train, schedule, and supervise staff
• monitor service quality and hotel procedures
• maintain guest and emergency records
• track revenue and occupancy
• verify daily charges and payments
• oversee reservations, check-in and check-out, and guest concerns
• support sales, office, and market shop tasks.

What we're looking for

Skills & competencies

front desk manager

muskegon mi

parkland hospitality

guest services

hotel operations

front office

staff supervision

reservations

check-in

check-out

guest relations

hotel hospitality

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training
• paid time off
• 401(k)
• referral bonus program
• recognition awards
• medical, dental, vision, disability, critical illness, accident, and life insurance
• hotel stay discounts.

Why this role

The posting lists paid training, paid time off, retirement savings, insurance coverage, referral bonuses, recognition awards, growth opportunities, and hotel stay discounts.

About the employer

Parkland Hospitality is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.