Guest Service Representative, 3 p.m.–11 p.m., Thursday–Sunday

Job overview

The Guest Service Representative role is onsite in Louisville, KY, working 3 p.m.–11 p.m. Thursday through Sunday. Compensation is not specified. Kana Hotel Group’s stated mission is to deliver high-quality service and value to hotel guests. The representative manages guest arrivals and departures, handles payments and shift balancing, coordinates room-status updates, and responds to questions or complaints. The role supports smooth hotel operations and a hospitable guest experience.

What you'll do

• Greet guests and perform check-in and checkout
• follow cash and credit-card procedures
• review room availability and expected departures
• update housekeeping room status
• balance daily activity and complete cashier shift changes
• explain promotions and amenities
• respond to guest inquiries and complaints
• document guest accidents.

What we're looking for

Skills & competencies

guest service representative

louisville ky

hampton/home2 dual brand

full-time

3 p.m.–11 p.m.

thursday–sunday

weekend work

hotel front desk

guest check-in

cash handling

guest relations

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental, 401(k), earned wage access, vacation and sick time, holiday pay, bonus opportunities, brand-specific employee discounts, disability insurance, and life insurance.

Why this role

The posting explicitly requires weekend work from 3 p.m. to 11 p.m. Customer service experience and experience handling cash and credit-card procedures are required; one year of hospitality experience and a high school diploma or GED are preferred.

About the employer

Hampton/Home2 Dual Brand in Louisville/Hurstbourne, KY is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.