Support Services Technician I

Job overview

The Support Services Technician I role is onsite in New Orleans, LA; compensation is $38,000–$48,000 per year. BramTech Solutions provides managed IT services and support to small businesses, aiming to keep clients’ technology operations running smoothly. The technician maintains client IT infrastructure by providing remote technical support, troubleshooting hardware, software, and network issues, and applying updates. The role contributes to client operations through responsive service, monitoring, documentation, and collaboration with the support team.

What you'll do

• Respond to service calls and provide technical assistance to employees at client locations
• diagnose and resolve hardware, software, and network issues
• perform service pack, hot fix, and security updates
• use monitoring tools to maintain client networks
• document actions taken
• communicate solutions to clients
• collaborate with team members
• pursue ongoing self-training.

What we're looking for

Skills & competencies

support services technician i

new orleans la

bramtech solutions

$38k–$48k

it support

managed it services

remote technical support

windows

macos

networking

troubleshooting

security updates

client service

documentation

Work arrangement

• Weekend coverage required

Why this role

The role includes remote technical support as part of client-facing IT services; qualifications include Windows and macOS troubleshooting, networking fundamentals, and a high school diploma or equivalent.

About the employer

BramTech Solutions Inc is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.