Service Manager, IT Services

Job overview

The Service Manager role is onsite in Atlanta, GA. The salary range is $60,000–$85,000 annually, based on experience. The position leads service operations at 525 Technologies and works with company leadership, project staff, field technicians, vendors, and customers. The manager oversees service delivery and technical personnel, ensuring customer requests, field work, escalations, and service projects are handled effectively. The role combines team leadership, customer communication, technical troubleshooting, and process improvement.

What you'll do

• Lead daily service operations
• direct technicians and service personnel
• coordinate schedules, assignments, and customer visits
• monitor tickets and escalations
• troubleshoot technical issues
• ensure work and customer communications are documented
• monitor performance and quality
• maintain service standards and processes
• communicate with customers and vendors
• coordinate installations and service projects
• support hiring and staff development
• and recommend improvements for recurring issues.

What we're looking for

Skills & competencies

service manager

525 technologies

atlanta ga

it services

service operations

field technicians

customer support

technical troubleshooting

service tickets

microsoft 365

networking

$60k–$85k

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), 401(k) matching, employee discounts, and opportunity for advancement.

Why this role

Broad IT services remit spanning help desk, networking, devices, low-voltage systems, security cameras, access control, and audiovisual technology.

About the employer

525 TECHNOLOGIES is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.