Customer Experience Account Manager

Job overview

The Customer Experience Account Manager role is based at Batory Foods’ Rosemont, IL headquarters. The posting does not specify compensation. Batory Foods emphasizes customer relationships and improvement in the customer journey. The account manager owns the customer order process and serves as a liaison among customers, Sales, Logistics, Operations, Credit, and Inventory Planning. The role supports accurate order fulfillment, customer service, sales coordination, and issue resolution across internal teams.

What you'll do

• Manage complex customer orders from inquiry through fulfillment
• use multiple systems to complete order processes
• handle customer and internal communications
• coordinate with Sales, Credit, Purchasing, Inventory, Logistics, Warehouse, and Accounting
• support contract balance reconciliation, forecasting, samples, customer events, CRM accuracy, pipeline tracking, contract submissions, and issue resolution.

What we're looking for

Skills & competencies

customer experience account manager

rosemont il headquarters

batory foods

customer orders

order fulfillment

customer service

sales support

crm

cross-functional collaboration

logistics

inventory planning

14 paid holidays

health, vision and dental insurance

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• 14 paid holidays and an end-of-year holiday refresh break
• health, vision, and dental insurance
• 401(k)
• tuition reimbursement
• well-being program
• term life insurance
• standard disability plan.

Why this role

The posting requires authorization to work in the United States without current or future employment sponsorship. Travel may be required to support customer or business needs.

About the employer

Batory Foods is hiring for this role. Industry: Other Grocery and Related Products Merchant Wholesalers. Sector: 42.