Shift Lead, Crumbl Cookies

Job overview

The Shift Lead role is onsite in Massapequa, NY, with full-time hours of up to 40 per week. The posting lists $18–$21.50 per hour. Crumbl Cookies in Massapequa describes its work as creating a distinctive gourmet dessert experience with a weekly rotating menu. The shift lead oversees store operations during assigned shifts, guiding the crew and maintaining efficient workflows, product quality, and customer service. The role also supports staff development and daily operational standards.

What you'll do

• Supervise employees and assign duties
• create shift schedules and address schedule gaps
• monitor team performance
• coach and train staff
• maintain cleanliness, food safety, and quality standards
• handle cash and registers
• report shift issues to management
• resolve customer concerns
• track sales and labor costs
• assist in other store roles as needed.

What we're looking for

Skills & competencies

shift lead

crumbl cookies

bakery operations

team supervision

staff training

customer service

food safety

full-time

massapequa ny

$18–$21.50/hr

off sundays

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee discount
• flexible schedule
• early close on certain holidays
• performance collaboration and career growth opportunities
• Crumbl shirts and hat provided.

Why this role

The posting lists Monday through Saturday as anticipated workdays and states employees are off every Sunday. Shifts may be morning, day, or night.

About the employer

Crumbl Cookies Massapequa is hiring for this role. Industry: Snack and Nonalcoholic Beverage Bars. Sector: 72.