Guest Service Agent — Evening Shift

Job overview

The Guest Service Agent — Evening Shift role is onsite in Hastings, MN, with compensation of $18 per hour. The Confluence Hotel is located in Hastings’ historic Rivertown district and emphasizes guest service and the area’s history. Evening shifts are typically 3:00 pm to 11:00 pm; the position may be part-time or full-time. The agent manages front-desk interactions and reservations, helping guests check in and out, resolve requests, and access information about local attractions and hotel services. Coordination with housekeeping and maintenance supports guest satisfaction and safe, orderly hotel operations.

What you'll do

• Welcome guests
• check guests in and out
• respond to inquiries and concerns
• manage reservations, cancellations, and modifications in the hotel system
• provide information about local attractions and amenities
• maintain the front desk area
• handle cash, card transactions, and billing
• coordinate with housekeeping and maintenance
• follow hotel safety and security procedures.

What we're looking for

Skills & competencies

guest service agent

evening shift

3:00 pm–11:00 pm

hastings mn

the confluence hotel

part-time or full-time

onsite

$18/hr

front desk

guest check-in

reservations

hotel operations

weekend and holiday availability

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with employer match for eligible employees, health insurance eligibility based on employment status and service, PTO from the first day, and employer-paid life insurance.

Why this role

Evening shift hours are typically 3:00 pm–11:00 pm. The posting says the role can be part-time or full-time and requires flexibility for weekends and holidays.

About the employer

The Confluence Hotel is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.