Customer Relations Representative – State Farm Agent Team Member

Job overview

Customer Relations Representative – State Farm Agent Team Member is an onsite, full-time role in Federal Way, WA, paying $40,000–$60,000 per year. The role supports the Kyle Van Santen State Farm agency. The representative strengthens customer relationships and supports agency growth by responding to insurance questions, helping customers understand coverage options, and coordinating with agency colleagues. The role contributes to positive client experiences through prompt service and needs-based guidance.

What you'll do

• Establish customer relationships and follow up as needed
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• use a needs-based review process to educate customers about insurance options
• communicate with customers and agency team members.

What we're looking for

Skills & competencies

customer relations representative

insurance

customer service

policy changes

claims

billing support

coverage options

federal way wa

state farm agent

$40k–$60k/year

commission or bonus

weekend work

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonuses
• free food and snacks
• health insurance
• paid time off
• 401(k) matching
• hourly pay plus commission or bonus
• advancement potential.

Why this role

The posting describes hourly pay plus commission or bonus, advancement potential, paid time off, health benefits, and career-building experience.

About the employer

Kyle Van Santen - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.