Resident Services and Support Coordinator

Job overview

The Resident Services and Support Coordinator role is onsite in Toledo, OH, and pays $41,600–$45,760 per year, based on experience. The position supports Genacross communities, including Luther Ridge, Luther Hills, Luther Grove, Covenant Harbor I and II, and Oak Harbor. Genacross is a faith-based nonprofit committed to compassionate care and support that enhances quality of life. The coordinator helps residents maintain independence by assessing needs, connecting them with services and community resources, and advocating for access. Coordination with community partners and accurate program documentation support resident well-being and continuity of services.

What you'll do

• Assess resident needs and connect residents with services, benefits, and community resources
• serve as a point of contact
• coordinate with community organizations, healthcare providers, and assistance programs
• advocate for residents and help address access barriers
• conduct annual apartment visits
• coordinate program referrals, including assigned Home Choice transitions and PASSPORT Certification documentation
• maintain assessments, progress notes, and required records
• communicate significant concerns to leadership
• support program compliance through reporting and training.

What we're looking for

Skills & competencies

resident services coordinator

genacross

toledo oh

full-time

day shift

resident support

community resources

service coordination

resident advocacy

home choice program

passport certification

bachelor’s degree required

$41,600–$45,760/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k) with up to 4% employer contribution
• paid time off
• life insurance
• short-term disability
• HSA
• employee assistance program
• tuition reimbursement
• employee discounts. Benefits vary by position, schedule, and eligibility.

Why this role

A bachelor’s degree is required; Social Work, Human Services, or a related field is preferred. A valid driver’s license is required; LSW or LISW licensure is preferred.

About the employer

Genacross is hiring for this role. Industry: Assisted Living Facilities for the Elderly. Sector: 62.