Fire Service Technician

Job overview

Fire Service Technician, onsite in Green Bay, WI. Pay ranges from $25.19 to $34.66 per hour. Johnson Controls is a global leader in building systems, focusing on thermal management and energy efficiency. This role is responsible for diagnosing and repairing electronic fire alarm systems and other building system products at customer sites. The technician will ensure customer satisfaction by providing high-level service and solutions for building inefficiencies.

What you'll do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc.
• to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On-call rotation.
• Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.
• As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.
• Perform other duties as assigned.

What we're looking for

Education

High School Diploma

Experience

4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems. Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices. High School Diploma or equivalent. Ability to follow verbal and written instructions. Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. Ability to work flexible hours including weekends to meet customer requirements. Demonstrate a high level of customer service. Maintain truck inventory to ensure timely response to customer needs. Ability to adhere to, implement, and always follow safety guidelines and procedures. Possess a valid driver’s license and driving record that meets company requirements. Retain any licenses that are required by National, State and Local codes. Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities. Provide quotes to support recommendations and solutions.

Skills & competencies

fire service technician

johnson controls

field operations

full time

onsite

green bay wi

wisconsin

fire alarm systems

security systems

building systems

service technician

on-call

$25.19-$34.66/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical/Dental/Vision insurance, Health Savings Account (HAS), Life Insurance, 401(k) savings plan with company match, Short-Term and Long-Term Disability, Employee Assistance Program, Wellness Program

About the employer

Johnson Controls is hiring for this role. Industry: Automatic Environmental Control Manufacturing for Residential, Commercial, and Appliance Use. Sector: 33.