Behavioral Health Patient Support Specialist (Bilingual)

Job overview

The Behavioral Health Patient Support Specialist (Bilingual) role is onsite in Houston, TX. Compensation is $15–$18 per hour, based on experience. The position supports HOPE Clinic’s Behavioral Health department and its psychiatric and counseling services. The specialist coordinates administrative and patient-support activities, including registration, referrals, appointment preparation, care coordination, and telehealth assistance. The role helps patients navigate services and supports providers and clinical staff while maintaining accurate, confidential records and escalating clinical concerns appropriately.

What you'll do

• Greet patients
• support Behavioral Health administrative operations
• register patients, schedule appointments, check patients in and out, and process payments
• maintain departmental logs and records
• manage provider schedules
• assist with intake, appointment preparation, and care coordination
• provide designated coverage for clinical and administrative duties within training and policy
• document vital signs and patient information
• facilitate telehealth visits
• maintain confidential EHR documentation
• process referrals and prior authorizations
• coordinate translation services
• refer patients to community resources when appropriate
• escalate complex concerns.

What we're looking for

Skills & competencies

behavioral health

patient support specialist

bilingual

houston tx

hope clinic

patient navigation

psychiatric services

counseling services

telehealth support

care coordination

ehr documentation

$15–$18 per hour

Work arrangement

• Weekend coverage required

Why this role

Bilingual ability in English and Spanish, Arabic, Chinese, or another language is required. High school diploma or GED required; associate degree preferred.

About the employer

Asian American Health Coalition is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.