Technical Product Support Specialist - Hydrovac Trucks

Job overview

The Technical Product Support Specialist - Hydrovac Trucks role is based in Hudson, IL, with extensive travel of up to 70%. Compensation is not specified. Brandt supports customers and dealers through equipment products and technical service across its locations. The specialist resolves complex product issues and strengthens dealer service readiness for hydrovac trucks. Field investigations, warranty support, training, and coordination with engineering and product teams help reduce equipment downtime and improve product support.

What you'll do

• Provide advanced technical support to dealers and customers
• lead responses to complex product issues, including on-site support as required
• diagnose equipment issues and support repair solutions
• coordinate approved fixes with technical support, engineering, and product teams
• support machine start-ups
• assess dealer service capability, parts stocking, and warranty processes
• support dealer onboarding and aftermarket standards
• provide technical input for warranty claims and assist with product improvement programs and field updates
• gather failure data and support root cause analysis
• visit dealers and travel with dealer personnel to inspect equipment and support repairs
• deliver technical training
• support sales demonstrations and pre-sales discussions
• report field activity and product trends.

What we're looking for

Skills & competencies

technical product support specialist

hydrovac trucks

dealer support

technical troubleshooting

warranty claims

field investigation

root cause analysis

technical training

travel up to 70%

hudson il

brandt industries

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and insurance coverage
• retirement savings programs with company matching pension and RRSP programs
• on-the-job training and educational opportunities
• advancement opportunities.

Why this role

Requires at least five years of technical support, service, or field-based experience supporting heavy or hydrovac equipment, dealer-network experience, a valid driver's license, and willingness to travel up to 70%. CDL or equivalent licensing may be required to operate hydrovac trucks in the U.S.

About the employer

Brandt Industries USA Ltd is hiring for this role. Industry: Construction Machinery Manufacturing. Sector: 33.