Bilingual Customer Service Representative – State Farm Agent Team Member

Job overview

The Bilingual Customer Service Representative – State Farm Agent Team Member is an onsite, full-time role in Mount Pleasant, TX. The stated total compensation range is $50,000–$80,000 per year, including base pay, commissions, and bonuses when performance goals are met. The role supports Bo Rester State Farm’s professional office and requires fluency in Spanish and English. The representative helps customers understand and manage their insurance policies while supporting loyalty and retention. Through policy reviews, service follow-up, accurate recordkeeping, and resolution of customer questions and issues, the role helps maintain responsive agency service.

What you'll do

• Conduct policy reviews
• follow up on claims, renewals, and service updates
• assist Spanish- and English-speaking customers
• maintain accurate customer records
• handle policy, billing, and coverage-change questions
• resolve service issues
• identify coverage gaps and service needs during reviews.

What we're looking for

Skills & competencies

bilingual customer service

spanish

english

insurance service

policy reviews

claims follow-up

customer retention

mount pleasant tx

bo rester state farm

commission

401(k) match

health insurance

paid time off

career advancement

Work arrangement

• Weekend coverage required

Benefits & perks

• Base salary plus performance-based commission
• 401(k) with employer match
• health insurance
• paid vacation, sick, and personal days
• paid company holidays
• career advancement paths
• company events, contests, and team lunches.

Why this role

Spanish and English fluency is required. No prior insurance experience is required; willingness to obtain a Property and Casualty license is required.

About the employer

Bo Rester State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.