Sales & Marketing Reservation Agent

Job overview

The Sales & Marketing Reservation Agent listing is onsite in Washington, District of Columbia. Compensation is not specified. The posting identifies Capella Taipei and describes hotel reservation work, including room inventory and sales strategy; it also states that employees must be legally able to work in Taiwan. The agent processes reservation inquiries, bookings, changes, and cancellations while checking availability and explaining hotel policies and amenities. The role supports accurate reservations and guest service by verifying booking details and providing information about transportation, directions, and hotel, spa, and restaurant services.

What you'll do

• Process reservation requests, changes, and cancellations received through listed channels
• verify room availability before confirming bookings and suggest alternate dates when sold out
• provide transportation and hotel, spa, and restaurant directions
• verify reservation details
• explain guarantee and cancellation policies
• describe accommodations, amenities, and services.

What we're looking for

Skills & competencies

reservation agent

hotel reservations

sales and marketing

booking requests

room inventory

guest service

opera pms

microsoft office

washington dc

capella taipei

hotel experience

reservation changes

cancellation policies

Work arrangement

• Weekend coverage required

Why this role

The posting prefers Opera property management system knowledge, Microsoft Office skills, at least one year of relevant hotel experience, and additional language ability.

About the employer

Capella Taipei is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.