Client Success Executive

Job overview

The Client Success Executive role is listed in New York, NY; compensation is $65,000–$70,000 per year. The posting describes flexible, hybrid, and agile arrangements but says WGSN does not offer fully remote work. WGSN provides consumer and design trend forecasts to help brands develop products for future consumers. The role supports the North American Client Services team by managing strategic and enterprise client relationships, resolving issues, encouraging product adoption, and identifying retention risks and growth opportunities. It also works with account managers and internal product and technology teams to improve client engagement and service processes.

What you'll do

• Service strategic and enterprise partnerships
• manage risk and identify growth opportunities
• create service account plans and deliver educational sessions
• meet retention-related KPIs
• partner with Strategic Account Managers on mitigation and growth strategies
• resolve client issues and follow up within 24 hours
• maintain product knowledge
• support user testing and share customer feedback
• monitor usage and promote product adoption
• maintain CRM records
• identify process improvements
• coach peers in the North American Client Services department.

What we're looking for

Skills & competencies

client success executive

new york ny

wgsn

full-time

client services

strategic accounts

enterprise partnerships

client retention

salesforce

google suite

consumer trend forecasting

$65k–$70k/year

hybrid flexibility

Work arrangement

• Weekend coverage required

Benefits & perks

• 15 days of vacation annually with increases up to 20 days, 12 federal holidays, six weeks of paid parental leave, 401(k) match, dental and vision, health coverage, life insurance, disability coverage, and mental health resources.

Why this role

Requires at least two years of client success experience and experience with Salesforce and Google Suite; design-cycle understanding is needed.

About the employer

WGSN is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.