Part-Time Customer Advisor

Job overview

The Part-Time Customer Advisor role is onsite in Arcata, CA, and pays $21–$26 per hour for 15 hours per week. The role supports California’s Deaf and Disabled Telecommunications Program by helping eligible residents access specialized telecommunications equipment and services.

What you'll do

• Help recipients select accessible telecommunications equipment and options
• educate and train customers on available services
• troubleshoot equipment use and malfunctions
• maintain program database records
• coordinate with providers to resolve complaints
• schedule field visits with Field Advisors
• document customer interactions
• place outbound calls as needed
• support Service Center events
• follow privacy and information security protocols.

What we're looking for

Skills & competencies

customer advisor

part-time

arcata ca

communication service for the deaf

$21–$26/hr

accessible telecommunications

customer support

equipment troubleshooting

deaf and disabled telecommunications program

database records

field advisor coordination

high school diploma

spanish preferred

Work arrangement

• Weekend coverage required

Why this role

High school diploma or equivalent and 6–12 months of customer service experience required; Spanish bilingual ability is preferred.

About the employer

Communication Service for the Deaf, Inc is hiring for this role. Industry: Services for the Elderly and Persons with Disabilities. Sector: 62.