Client Director

Job overview

The Client Director role is hybrid, with three office days per week in Minnetonka, MN (Tuesday–Thursday); the listing is associated with Minneapolis, MN. Compensation is $60,000–$85,000 annually plus commissions. The role supports Virteva’s customer partnerships and service delivery. The director represents customer priorities across sales and delivery, monitors account performance, and identifies service improvements and growth opportunities. Through account oversight, reporting, customer engagement, and coordination across teams, the role helps customers realize business value from their partnership with Virteva.

What you'll do

• Represent the customer within Virteva and represent Virteva across assigned customer sales and delivery work
• oversee projects and new customer onboarding
• monitor SLA compliance, satisfaction, and service targets
• report SLA attainment and identify service improvements
• meet regularly with customers and provide analysis and recommendations
• prepare monthly reports and ensure accurate invoicing
• coordinate root cause analysis reports and activities
• oversee customer care processes
• identify sales opportunities and track them in CRM
• develop revenue growth plans
• respond to customer needs and escalations
• contribute to sales meetings and business development
• build stakeholder relationships
• develop and present solution proposals
• facilitate contract negotiations.

What we're looking for

Skills & competencies

client director

customer partnerships

it managed services

account growth

service delivery

sla reporting

hybrid

minnetonka mn

tuesday–thursday office

$60k–$85k/year plus commissions

virteva

occasional travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid maternity and paternity leave, newborn/adoption/fertility assistance, paid time off, training and development, healthcare plan, 401(k) match, bereavement leave, additional mental health PTO day, and Calm app subscription.

Why this role

Hybrid schedule requires office attendance Tuesday–Thursday, three days per week, in Minnetonka. Occasional local or regional travel may be required. Requires 3–5 years of sales, relationship, or project management experience and 5+ years of IT managed services or IT management experience.

About the employer

Virteva is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.