Front Desk Supervisor — Hotel Front Office

Job overview

The Front Desk Supervisor — Hotel Front Office role is onsite in Matteson, IL, supporting the Delta Hotels by Marriott and Fairfield Inn & Suites by Marriott dual-brand properties. Pay is $20 per hour. The role supports the hotels’ Front Office / Rooms Division.

What you'll do

• Supervise and work alongside Front Desk Agents
• oversee guest check-in and check-out, reservations, room assignments, and guest requests
• coach and train associates
• handle escalated guest concerns and service recovery
• support Marriott Bonvoy recognition
• review billing and payment procedures
• coordinate with Housekeeping and other departments
• maintain shift records
• and reinforce hotel service, safety, and security standards.

What we're looking for

Skills & competencies

full-time

front desk supervisor

hotel front office

guest services

shift leadership

associate training

guest recovery

marriott bonvoy

matteson il

delta hotels by marriott

fairfield inn & suites by marriott

$20/hr

weekends and holidays

open availability

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• competitive salary
• employee discounts
• free uniforms
• paid time off.

Why this role

Open availability is required, including morning, afternoon, evening, weekend, and holiday shifts. Previous hotel Front Desk experience is required; supervisory experience and Marriott experience are preferred.

About the employer

QUEENSIDE HOSPITALITY LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.