Front Desk Agent

Job overview

The Front Desk Agent role is onsite in Fredericksburg, TX; compensation is not specified. The position supports hotel guest services and front-office operations. The agent welcomes and registers guests, handles communications and account closeout, and helps resolve guest concerns so stays and front-office activity meet the company’s quality standards.

What you'll do

• Greet and register guests
• provide information about hotel services and local attractions
• process room assignments and electronic keys
• answer calls and relay messages
• retrieve mail and packages
• close guest accounts at checkout
• address dissatisfaction and resolve complications
• and assist with inventory records and customer questions as needed.

What we're looking for

Skills & competencies

front desk agent

fredericksburg tx

fredericksburg enterprises

hospitality

hotel guest services

guest registration

front office

telephone communications

guest account checkout

customer service

Work arrangement

• Weekend coverage required

Why this role

The role requires customer-facing communication, use of a moderately complex computer system, and the ability to remain calm during emergencies or heavy hotel activity.

About the employer

Fredericksburg Enterprises is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.